That is what my optometry clinic needs.

Their Web site is out of date.

They take days to respond to emails about setting up appointments (if they respond at all).

My optometrist was half an hour late. At least he apologized. But I had to rebook to finish up my eye exam. This clinic is busy, and I have to book 3-4 weeks in advance if I want a time that is late in the day. When it was time to pay and book another appointment, the receptionist told me to wait while she counted money. Then she told me to wait some more while she did her paperwork.

OHMIGAWD.

And then the optometrist gave me a trial pair of contact lenses. He thought they would help with my eye dryness. He did not tell me I would be paying a deposit. He only told me that someone would tell me about purchasing a package. He told me to come back in two weeks to see how the contacts were working for me and to finish the eye exam. When I tried to make an appointment, all the times left were in the middle of the day, and I said I had to work. I also didn't want to be blind all day long. The money-counting receptionist didn't want me to book an appointment that was later than two weeks, so to speed things up, I made an appointment.

But now I have to take the time to call back to rebook a friggin' appointment. 

What a waste of my time it was last night. I need someone to pick me up from my eye appointments because they use eye drops that impair my vision. I didn't get those drops last time and now I have to make arrangements for my next eye exam that is convenient both for me and the person picking me up.

GRRR! I could have smacked that receptionist. "Well, you CAN'T book any later than 2 weeks." The only reason why I told her two weeks was because the contact lenses are bi-weekly. I am supposed to throw them out after 2 weeks. Well...gee, maybe I will just not wear them until it's 2 weeks before my next appointment?? Bitch, get it??